Q & A in Case of an Emergency

Q: I am having a sewer problem; will the WWTA send someone out?
A: No, you will need to call a plumber, but the problem with your service line may be caused by an issue that would be addressed by our Private Service Lateral Program, or PSLP. If you have a plumber you normally use, you can check the WWTA website to see if they are participating in our program.

Q: So, can I contract any plumber to evaluate my problem?
A: Yes, but if the problem with your service lateral falls under the PSLP, you will need to use a Master Plumber approved to work in the Hamilton County WWTA PSLP. However, if you choose not to contract a pre-qualified Master Plumber, you will be responsible for paying your plumber.
The plumbers approved to participate in the PSLP will know to contact the WWTA for an inspector to meet them at the site.
The plumber will ask you to sign a Consent Form and they will perform an initial inspection of your sewer service lateral. If the problem with your service line falls under the PSLP, the plumber will then repair or replace if necessary. We will then have our evaluator review and test your service line for our records.

Q: Will I have to negotiate what work my plumber will perform?
A: Not if the problem with your service line falls under the PSLP and you are using a plumber qualified and approved for our program. The Master Plumbers of the PSLP have agreed to the WWTA standard cost.

Q: If the plumber I wish to use is not qualified and approved for the WWTA PSLP, am I able to negotiate what work my plumber will perform?
A: Yes; however, the WWTA will not cover the cost or reimburse you.

Q If I negotiate and pay my plumber, will I still be charged the $8.00 per month PSLP fee?
A: Yes, the initial inspection and/or the repair and replacement of your service lateral are only a part of the PSLP. The WWTA will still need to complete the evaluation audit of your service lateral for our records.