Questions and Answers

We've had various questions come back to us as homeowners receive their consent letters in the mail.

1) Will the plumber just show up at my house?
No. They will give you 48-hours notice before coming to do any work on your property.

2) Does the consent letter give WWTA permission to come into my home?
No. The consent letter only allows WWTA on your property. Not inside your home. You will have to give them additional consent to enter your home.

3) My water bill doesn't show an $8.00 fee - but there is a $24.00 fee. What's that all about?
Some residents (like Signal Mountain) might be billed quarterly. So instead of a montly $8.00 fee - it's a $24.00 fee every three months.

4) Is the plumber's work guaranteed?
Each plumber will provide a five-year guarantee on any PSLP work.

Do you have a question? Post it here! If I don't know the answer, I'll find it for you!